Veterans in services marketing, operations and human resources management will share the methods, cases and experiences in reinventing customer journey under the digital transformation. The sharing will focus on:

– Crafting service blueprint for enhanced customer experience with effective leverage on digital enablers;

– Forging seamless, tight-knitted collaboration of service and operation teams, facilitated by the latest technology.


Target Audience

Senior Management



Dr Buston CHU

Honorary Advisor (Former Chairman) of HK Association for Customer Service Excellence (HKACE); Former Chairman of HK Institute of Marketing; Adjunct Professor of HK Baptist University


Raymond Chan

Raymond Chan has been working in HRIS industry for 2 decades. The unique knowledge and experience in HR technology from Raymond includes HR best practice, latest technology trend, localize legislation compliance are the assets of him to deploy HR consultation, project management of HRIS solution to over 100 organization in the region.